Service Request - Tremco Barrier Solutions - Tremco Barrier Solutions

Tremco Barrier Solutions - Homeowner Service Request

Please refer to our FAQs before filling out a Service Request.

A service request cannot be performed without the warranty number
located at the top right hand corner of your warranty document.

You must have your warranty number available when filling out a service request.

Please answer all questions to the best of your knowledge HSR's cannot be processed without the warranty number
Date:
Warranty Number:
Name:
Address (Street):
City:
State:
Postal / Zip Code:
Daytime Phone:
Alternate Phone:
Email:
Date of Application if known: (Month/Yr)
Are you the first owner?	Yes No
Builder's Name:

Exterior basement wall construction?	Poured	Block
Is your basement finished?	Yes	No	Partial
Do you have a dehumidifier?	Yes	No
Moisture is evident at...	Wall	Wall / Floor seam
Is there a crack in the wall?	Yes	No
If Yes, does crack extend to top of wall?	Yes	No
If Yes, is it below a window?	Yes	No
If Yes, at a utility penetration?	Yes	No
Condition of the wall is...	Damp	Wet
Is there standing water on floor?	Yes	No
Does the grade (ground) slope away from the house?	Yes	No
Are the downspouts extended or in a ground pipe?	Yes	No
Does the grade level extend above waterproofing?	Yes	No
Is there an operating sump pump?	Yes	No

Comments or additional information:
Enter Validation Code:

Your Service Request will be processed in the order in which it was received. Once we receive your fully completed service request, please allow 5-8 business days for the waterproofing contractor to contact you. Please note that the waterproofing contractor may charge a service fee to investigate the source of your moisture issue.

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